Account and data deletion

Effective date: 13 November 2026

You can delete your BuildBuddy account and request deletion of associated data using the app or the email route below. BuildBuddy is operated by Prince Musole, an individual based in Lusaka, Zambia.

Delete in the app

Sign in to BuildBuddy and open You.
Tap Delete account.
Read the removal information and enter DELETE in the field labelled Type DELETE to confirm.
Tap Delete my account, then choose Delete my account in the confirmation alert. Choose Keep my account to cancel.

Deletion from BuildBuddy’s live database and file storage cannot be undone. Review the retained-record exceptions below before confirming. Copies held by service providers follow their own terms.

Account deletion does not clear data the app saved on your device, such as onboarding settings and sign-in session tokens. Removing the app clears this on Android; on iOS, some of this data can remain on the device even after the app is reinstalled.

Order and timing

First, BuildBuddy starts erasing your Convex data. Small purges can complete in the initial operation. Larger purges continue in scheduled batches, with a budget of 256 records or updates per batch. After the backend confirms completion or that the remaining work is scheduled, the app requests deletion of your Clerk sign-in account. Scheduled work can continue after that sign-in account has been deleted; it does not need you to stay signed in. There is no fixed completion time.

What is removed

Your BuildBuddy user record and onboarding information held in Convex.
Your builds, stages and stage history, materials and purchase records, expenses, receipts, site photos, uploaded documents, plans and plan history.
Your AI chat history, derived search records, generated overview cache, receipt-read results and associated AI claims and usage-attempt and spend records.
Your showcases and their photos, uploads, contractor credits, comments, votes and reports, including other people’s activity on those showcases.
Reviews you wrote and their photos and associated off-platform contractor entries; your votes, comments and reports on other showcases. Other people’s replies to a comment you wrote can remain after your comment is deleted.
Enquiries you sent as a homeowner, including all messages, attachments, quotes and linked notifications in those threads.
Your contractor profile, application documents, portfolio items and photos, received reviews and their photos, and records of visits to your profile.
Your support requests, in-app notifications, saved-contractor records, profile views you made and upload claims.
Quote requests you sent to stores, including their messages and the store’s replies, and reports you filed about stores.
Billing records on your account, such as credit ledger entries, entitlements, subscriptions, purchases, checkout orders and plan periods. Deleting your account does not cancel a subscription you hold with Apple or another payment provider; cancel it there.

Associated stored files are deleted when no remaining record references them. Files referenced by retained records remain. A voice recording whose clean-up after transcription was interrupted is not currently removed by account deletion (see the Privacy Policy).

Stores and orders

Stores you belong to. You are removed as a member. If you were the only owner and other members remain, the earliest manager (otherwise the earliest staff member) becomes owner. Account deletion is never blocked by store ownership.
If you are a store’s last member. The store, its products, images, documents, invites, reports and activity log are erased, along with the business record when no other store remains. Orders and quote requests placed with that store are kept for the buyers, and orders still in progress are cancelled with the note “Store was deleted”.
Orders you placed with stores. These stay on the store’s records. Your name is replaced by Buyer (deleted), and your delivery address, notes, payment reference and link to your build are cleared. The items, amounts, district and dates remain, and orders still in progress are not cancelled.

What remains

Homeowners’ conversations with you as a contractor. Those homeowners retain their enquiries, messages, photo attachments, quotes and shared project details. The contractor is shown as Contractor (deleted). Message text and stored sender identifiers are not erased from these retained threads. This preserves the homeowner’s conversation history.
Administrative audit records. These are kept for accountability. Matching email fields are removed, but actor and target identifiers, actions, dates and detail text remain. Detail text can include a business name or notes, so these records are not fully anonymous.
References in other users’ records. References to the deleted contractor remain as part of other users’ saved-contractor or showcase-credit records. Public showcase credits skip contractors whose profile no longer exists.

These retained records are kept indefinitely, with no automatic expiry.

If deletion partially fails

If the BuildBuddy erasure request fails before confirming completion or scheduled continuation, the app keeps your Clerk sign-in account and displays an error. Some data may already have been removed by earlier work, and a lost confirmation can show an error even though erasure started. If the Clerk deletion request fails after the purge is complete or scheduled, your sign-in account can remain while BuildBuddy data is removed. The app displays an error and you can try again.

If your sign-in account remains after your data is erased and you open the app again, a minimal account record containing your sign-in identifier and, where available, your email is recreated. Finish deletion by retrying in the app, or email pmusole2@gmail.com for help erasing it.

The in-app flow requests deletion of the Clerk sign-in account after the BuildBuddy purge is complete or scheduled. The system is also designed to erase BuildBuddy data when Clerk reports a deleted account.

If you delete your sign-in account some other way than in the app, your BuildBuddy data may not be removed automatically. Email pmusole2@gmail.com and we will erase it. We may ask you to verify your identity.

If you cannot access the app

Email pmusole2@gmail.com from the email address associated with your account. Say that you want to delete your BuildBuddy account and associated data. We may ask you to verify your identity before acting on the request.

For help while signed in, go to You → Help and support.

Privacy and your rights

See our Privacy Policy for information about data collection, processors and your rights under Zambia’s Data Protection Act, 2021 (Act No. 3 of 2021). Legal and privacy requests can be sent to pmusole2@gmail.com.